Update to UI7 and loss of wifi calling

[CookieMon]

I have a samsung s21 on UI 6.1 on which wifi calling is working and a9 teblet on Ui 7 updated today on which it is not working . Anyone else on UI 7 who has also lost wifi calling. The feature has been activated on the phone icon is it a known issue

Thanks

[Fiona26]

You could try reset network settings. Or you may need to contact your network provider. Might just need them to do something their end after the update.

[smiley]

Your tablet has 5G / lte and a sim card?

Typically when the WiFi calling menu disappears it is due to the carrier / network settings.

Usually to contact the network provider can resolve this.

Smiley

[CookieMon]

The funny thing is it was working up to ui7. Now showing if i drag down the toptask bar but disappears

[1987kat]

Ring your network provider and tell them they should be able to put it back on again, I know this because i always have to ring Vodafone about it

[CookieMon]

Badgering sky forums and community managers at the moment . Won't get a response until tomorrow . The issue is not that i use the tablet for calls its that if and when the S21 updates to UI7 and takes down wifi calling being in a area of bad mobile reception all my mobile calls usually end up wifi calls (in a flat with tall building in line with the transmitter thingy

[-Robot-]

Badgering people on a forum won't help you, calling your network provider will

Likelihood is that you wifi calling has to be re-activated, this is not a new problem, it been happening since first smartphone, it can just disappear when doing no upgrade

[CookieMon]

Normally i would agree but the Community managers are good especially if it relates to issues that good impact other customers

[CookieMon]

OK now samsung s21 has updated to one ui 7 and wifi calling borked as well

[CookieMon]

Here are two screenshots the first one is normal view showing no wifi calling the second is when the top status bar is dropped down