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Original topic:

Unable to unlock Tab A

(Topic created on: 07-09-2020 01:17 AM)
Baizo
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trying to open and keep getting message to wait 30 seconds any ideas please can not get past this.

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1 Solution


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Solution
Baizo
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No, it just would not open kept giving message wait 30 seconds try again....however, I have since worked out how to open so thank you for your assistance anyway I do appreciate it.

Kind Regards

Baizo

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9 REPLIES 9
BandOfBrothers
Samsung Maker ★★
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Have you forgotten your pass code @Baizo  ?

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

Solution
Baizo
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No, it just would not open kept giving message wait 30 seconds try again....however, I have since worked out how to open so thank you for your assistance anyway I do appreciate it.

Kind Regards

Baizo

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Lastboyscout
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If you go to "find my phone" with your Samsung account login, you should be able to unlock from there .
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BrendanD1132
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It is a well known bug in this device. I am a Customer Service Employee in The Netherlands. Please try out the soft reset/force reboot with the button combination Volume Down and Power simultaniously. This should trigger the tablet to reboot itself and grant you access to the device. Hopefully a software update will fix this problem as i get alot of calls for this.

Galaxy26
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Soft reset didn't work, and unfortunately I hadn't set up Find My Phone to automatically unlock.  Do you have any other suggestions?

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BrendanD1132
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Hii @Galaxy26 This is the only suggestion i currently have for the Tab A. If this doesn't work, try to make a backup of the device through SmartSwitch on a computer. If this doensn't work or if this is unavailable i advice to bring the tablet to a Service Location for my co-workers to take a look. Hopefully the tablet will reboot itself in order for you to enter the code. I am marking this as a problem because this needs to get fixed soon.

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SEZLEZ
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how did you open it please
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Members_KnZz0fS
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💕😘 Thank you Thank you Thank you!!!!!!

DGLSDXN
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Soft reset worked. First time for this failure. Was extremely concerning. Thanks for the tip. Appreciate that!