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Original topic:

Tab S8+ not playing 4k content in Google TV

(Topic created on: 02-09-2022 03:53 PM)
Toppoff
First Poster
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Tablets

Hi,

Just recieved my new Tab S8+.

When trying to play 4K content in my Google TV (previously Google Play TV & Movies), the video refuses to stream and I just get a spinning wheel. Out of the 18 movies I have in 4K, only 2 will stream without problems.

If I download the film to the device, then it will play (but only in HD).

Did some testing, and I get exactly the same problem on my S21 Ultra.

Performed the usual - uninstall/re-install, clear Cache and data on both devices, but no joy.

Spoke to Google, who basically said it was Samsung's problem.

 

Any one else getting the same issue.

 

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1 REPLY 1
Ventor
Samsung Maker ★
Options
Tablets

@Toppoff hello, it could be a problem of insufficient speed, to support 4K, perform an internet speed test, if necessary, perform Reset the network settings of your tablet. To do this, go to Settings / General administration / Reset. Greetings.

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