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Google Play Services stopped working

(Topic created on: a month ago)
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wmlgk
Apprentice
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IMG_6635.jpeg

Hello! I opened my Samsung Tablet S6 Lite just now and this pop up appeared right after I unlocked my tablet. I tried to open few apps in my tablet and all of them are not working except for Gallery. I restarted my tablet few times and the same pop up appeared. I’ve also cleared all caches and datas for Google Play Service and Google Play, but that didn’t work. Does anyone know what happened and what do I need to do? Or do I just wait until it is fixed? Please help a friend out! 😭

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Solution
AndrewL
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@wmlgk: If you're able to access the tablet settings, please try heading to Settings > Security and privacy > Updates > Google Play system update, to see if any updates are available that might address the issue.

Furthermore, head to Settings > Apps > Google Play Services > Tap the 3 dots in the top right > Uninstall updates > App details in store > Update. 

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6 REPLIES 6
Fiona26
Samsung Members Star ★
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I would recommend a factory reset.
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Ginga_p
Troubleshooter
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Have you tried force stop in google play service app and google play
G G
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wmlgk
Apprentice
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@Ginga_p wrote:
Have you tried force stop in google play service app and google play

Haven’t tried that yet. Is it ok to do that? I’m afraid I will have trouble reinstalling and using the apps after that

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wmlgk
Apprentice
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Will resort to this as my last option! 😭

Solution
AndrewL
Moderator
Moderator
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@wmlgk: If you're able to access the tablet settings, please try heading to Settings > Security and privacy > Updates > Google Play system update, to see if any updates are available that might address the issue.

Furthermore, head to Settings > Apps > Google Play Services > Tap the 3 dots in the top right > Uninstall updates > App details in store > Update. 

wmlgk
Apprentice
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Hello Andrew! I’ve tried as per you suggested and my tablet is working fine now! Thanks a lot for your help!