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Tab S6 Spen issues

(Topic created on: 19-10-2019 09:32 AM)
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Scott17
Apprentice
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Is anyone else having issues with the tab  S6 Spen where it draws without the nib actually touching the screen? It's making it pretty unusable and the main reason for purchasing this tablet was for the Spen and ability to fill out and sign documents without the need of printing. I've tried changing the nib in the pen and nothing fixes it the closest fix I've found is pressing on the nib really hard but that only fixes it for a minute at most. 

34 REPLIES 34
jriveraespejo
Student
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Hello Scott,

I don't know if it will work with you, but after seeing a great amount of replies around the topic, I found one solution that apparently worked:

 

1. I changed the tip of the S Pen. It seem the older one was the one causing the problem, which doesn't make sense, specially considering that I also tried the second point below, with this older tip.

 

2. I inserted the new tip softly enough. It seem that the mechanism functions with the pressure of the tip.

 

For now, it's working good. I'm still gonna to go the a support center in Brussels next week to make sure there is no problem with the S Pen.

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Chris159
First Poster
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Exactly the same issue with my S pen on the "top of the range" Tab S6! Only had tab for a few weeks. 2 long and frustrating calls with support performing resets over and over. Samsung support are now asking me to drive 2.5 hours to my nearest support centre to look at it! When I had a small issue with the apple pencil apple sent me a new one next day.....

 

Really not happy with the service from Samsung...😡😡😡

 

 

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Chris159
First Poster
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Performed the Spen hover test in the diagnostic tool (DR Parser mode). Comes back with a FAIL result in red.
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Chris159
First Poster
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IMG_20200126_104610.jpg

 

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Oscarjames
Apprentice
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Hiya guys recently bought tab s6 myself and had this issue. The fix I found was changing the white tip of the s pen to the black one with the small rubber tip. This fixed it straight away!!!

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Lucy12
First Poster
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So I tried everything, even restarted my tablet and reset the pen. I noticed it seem to be something with the nib. So I decided to cut one down to see if it was the length of the stem, it worked. No more phantom stylest hovering  and I'm actually able to select things  on screen. The bad thing it may be to short to work for some things but I am still working on it.

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goliatrgs
First Poster
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same problem here, the tab s6 pen stop working after 2 days of use. I tried to reset but nothing. I'll try change the tip. hope its work

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Zach_in_Omaha
First Poster
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I was having the same problem with the phantom scrolling when near (but not touching) the screen, as well as unable to select anything with an actual tap. I changed the nib and the problem is completely fixed.

 

I think it's clear that it's not a software issue, but a hardware issue with that particular nib.

Good luck to all!

-Zach in Omaha, Nebraska, USA

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Giorgio959
First Poster
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Good morning, mine didn't work as an Air Action device. if I activate Air Action, the device asks me to connect the pen in its position. I do it, but after a long attemp the device answers "Disconnected" and asks me to try the attempt again. Annoying..... Is a S Pen's battery problem? or doesn't it work?

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Yams26
First Poster
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Hi!

I bought a Tab S6 2 weeks ago and the S Pen work perfectly the last 10 days but since this morning it works strange.

The action button works fine (when I double click the tab is unlocked) but when I try to use the pen to "click" on an icon or anything else it does not detect anything. After several seconds it starts to work but not all the time. The same thing appends when I try to use it in OneNote or in any other note app after unlocking the tablet. It's like the pen was in standby mode and needed a few moments to get ready.

Sometimes it doesn't even detect that the pen si attached in the grove on the back of the device. 

I'm really annoyed because everything was fine till today and I love to write with it.

Here are all the action I did to try to make it work better:
1. Reseting the pen

2.Changing the nib
3.Activate / desactivate air actions

4.Reboot the tablet

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