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Power button may not be working properly

(Topic created on: 3 weeks ago)
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cacti
Pioneer

3 weeks ago

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I have a Samsung Tab S6 Lite (2022 model) and recently sometimes when I try to turn it on using the side key, it takes probably 2 seconds to turn on instant of doing it instantly. This only happens sometimes but I fear its happening more now. I would like to add as well that the device has no battery issues or hardware problems and I'm currently waiting on a potential software update for it but I don't yet know if its actually coming. Any help would be greatly appreciated!
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3 REPLIES 3
AtshaamY
Moderator
Moderator

3 weeks ago

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Hey @cacti. Is there any noticeable damage to the Power button? You can check if your Tab is updated by going into Settings > Software update > Download and install.

Try a soft reset on your Tab by pressing and holding the Power and Volume Down buttons for 10 seconds, and if a warning pops up, press the Volume Down button.

cacti
Pioneer

3 weeks ago

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In response to AtshaamY
There is no visisble damage to the power button and i have tried to check for software update too but nothing happening yet sadly 😞 i do hope they haven't discontinued the updates anymore
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AtshaamY
Moderator
Moderator

2 weeks ago

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In response to cacti

I'd suggest that you Factory Reset the Tab to see if that works. Steps on how to do this can be found on our website: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device... Make sure that you remove your Google and Samsung accounts from the tablet before.