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Original topic:

Samsung View Repair

(Topic created on: 09-06-2020 03:39 PM)
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alimostofi
Apprentice
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I needed my Samsung View to be picked up for repair, and four times DPD turned up with a small box to collect it instead of a large box. Absolutely ridiculous. 

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5 REPLIES 5
ChrisM
SuperStar
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That's not what we like to hear, @alimostofi. Have you managed to re-arrange the collection?

alimostofi
Apprentice
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Indeed I have 4 times to be precise. So I finally got through to DPD chat on their app and the manager there are has escalated but I'm not holding my breath.

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ChrisM
SuperStar
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Let's hope this does the trick. Let us know how you get on.

alimostofi
Apprentice
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Will do. Waiting for new pickup appointment from DPD.
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alimostofi
Apprentice
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I've just been on a very long chat session with DPD, who have said that a very large tote was sent back to Samsung, because it could not be delivered. This is after they turned up four times with small boxes, to swap my device, when it was supposed to be a pick up for repair. What is more frustrating, is that Samsung say that they don't send boxes to DPD for them to pick up repairs. It seems like a script from Monty Python. 

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