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Samsung tab s6 lite stuck while browsing

(Topic created on: 4 weeks ago)
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Sudhan1959
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Tab S6 Lite stuck the tab while browsing then appearing Samsung logo 

1 REPLY 1
AsadM
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Hi @Sudhan1959 

I'm sorry to hear that you're experiencing an issue where your Galaxy Tab S6 Lite becomes unresponsive while browsing and then displays the Samsung logo.

To help resolve this, please try the following troubleshooting steps:

1. Force Restart the Tablet

If the device is stuck on the Samsung logo:

  • Press and hold the Power and Volume Down buttons simultaneously for about 10-15 seconds, until the device restarts.

2. Boot into Safe Mode

This helps determine if a third-party app is causing the issue:

  • Turn off the device.

  • Turn it back on, and when you see the Samsung logo, press and hold the Volume Down button until the home screen appears.

  • "Safe mode" should appear in the bottom corner.

  • Use the device in this mode to check if it still freezes. If it doesn't, a third-party app is likely the cause.

3. Clear Cache Partition

This can fix minor software glitches without deleting personal data:

  • Power off the device.

  • Press and hold Volume Up + Power buttons simultaneously until the Samsung logo appears.

  • Use volume buttons to navigate to Wipe cache partition, and press Power to select it.

  • After it completes, select Reboot system now.

4. Software Update

If possible, check if your device is running the latest software version:

  • Go to Settings > Software update > Download and install.

If the issue persists after these steps, we recommend backing up your data using Samsung Smart Switch and performing a Factory Reset:

  • Settings > General management > Reset > Factory data reset