EuricoSerradas
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30-06-2019 10:02 AM
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I have a Samsung Tab A 10.1 that when I try to put to standby shuts down immediately. Along that, the Home button, when I try to exit an app, doesn't work.
I can only turn on my tablet if I press the Power+Volume Up key.
Do you think there is something I can do about it?
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Cassidy007
Samsung Members Star ★★★
30-06-2019 10:09 PM
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Which model exactly ?
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You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
AndrewL

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01-07-2019 12:18 PM
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@EuricoSerradas: If you connect the tablet to your charger, and try to power it on via the Power button alone, is this possible or do you still need to use the Power+Volume Up combo? If it's the latter then I recommend visiting a Support Centre to arrange for the device to be inspected by an engineer. To find your nearest one in the UK please check the following link, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.
http://www.samsung.com/uk/support/servicelocation/
http://www.samsung.com/uk/support/servicelocation/
