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Samsung Tab A keeps turning off

(Topic created on: 01-07-2019 12:18 PM)
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EuricoSerradas
First Poster

‎30-06-2019 10:02 AM

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I have a Samsung Tab A 10.1 that when I try to put to standby shuts down immediately. Along that, the Home button, when I try to exit an app, doesn't work.

I can only turn on my tablet if I press the Power+Volume Up key.

Do you think there is something I can do about it?

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2 REPLIES 2
Cassidy007
Samsung Members Star ★★★

‎30-06-2019 10:09 PM

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@EuricoSerradas 

Which model exactly  ?

 

 

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AndrewL
Moderator
Moderator

‎01-07-2019 12:18 PM

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@EuricoSerradas: If you connect the tablet to your charger, and try to power it on via the Power button alone, is this possible or do you still need to use the Power+Volume Up combo? If it's the latter then I recommend visiting a Support Centre to arrange for the device to be inspected by an engineer. To find your nearest one in the UK please check the following link, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/
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