14-09-2023 06:21 PM - last edited 15-09-2023 03:08 AM
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Been trying to set up the fingerprint biometrics for security/lock screen access, etc today and it keeps giving me the 'fingerprint operation cancelled' error message at 100% of fingerprint scanning.
I have tried several options including updating all Samsung apps and safe mode boot. I do not have any screen protectors installed. I have the same issue when trying to set up the facial recognition too, so I am wondering if this is a software/permissions issue>
Assistance would be appreciated as currently having to suffice with just a PIN code.
18-09-2023 08:00 PM
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I'm having the exact same issue. I've also taken the step of doing a factory reset and still cannot get it to do any biometrics.
19-09-2023 12:22 AM
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Mine has been returned as tech support could not resolve the issue which included a factory reset.
24-11-2023 06:06 AM
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Same here, was there any resolution?
