08-07-2023 02:57 AM in
I have just purchased a new S6 lite tab.
Set it all up. This morning it needs a screen lock password to get into it.
I have no recollection of creating a screen lock password for it. So where is it getting a password from?
Have searched the internet for answers, but I am stuck because:
I cannot power it off - it wants a password for that
I cannot do a factory reset - because it wants a password to power it off first
So, what do I do now?
Can anyone help, please?
08-07-2023 05:22 AM in
That's a conundrum if you didn't set up this security protocol @SY87 🤔
Did you buy the tablet brand new ?
Can you ask the merchant where you purchased the tablet from to assist ?
Take a look at this official Samsung Help Link > https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "