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Original topic:

S6 tab password?

(Topic created on: 08-07-2023 07:16 AM)
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SY87
First Poster
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I have just purchased a new S6 lite tab.

Set it all up. This morning it needs a screen lock password to get into it.

I have no recollection of creating a screen lock password for it.  So where is it getting a password from?

Have searched the internet for answers, but I am stuck because:

I cannot power it off - it wants a password for that

I cannot do a factory reset - because it wants a password to power it off first

So, what do I do now?

Can anyone help, please?

 

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3 REPLIES 3
-Robot-
Samsung Members Star ★
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You would need to speak to support, they may ask for proof of purchase before helping you
BandOfBrothers
Samsung Members Star ★★
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That's a conundrum if you didn't set up this security protocol @SY87  🤔

Did you buy the tablet brand new  ?

Can you ask the merchant where you purchased the tablet from to assist ?

Take a look at this official Samsung Help Link > https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/ 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Chappers87
Pioneer
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Have you tried using your Samsung Account password ?
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