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"Use phone as a toolbar" doesn't work between Tab S7+ 5G and S23 Ultra

(Topic created on: 24-11-2024 03:42 PM)
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Members_WKyx7NP
Student
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I have a Samsung Notes versions conflict that prevents me from using the "Use phone as a toolbar" feature 

Galaxy Tab S7+ 5G with One UI 5.1.1, Notes 4.4.13.5

Galaxy S23 Ultra with One UI 6.1, Notes 4.4.23.25

Both devices tell me that they are up to date.

When I launch "Use phone as a toolbar" it tells me to update the Samsung notes on the tablet and it crashes the Toolbar interface on the phone right away. 

Is there a way to fix it? Please Samsung fix the bug.

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4 REPLIES 4
AndrewL
Moderator
Moderator
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@Members_WKyx7NP: If you take a look at the suggestions in the thread below, does this help at all?

https://eu.community.samsung.com/t5/tablets/use-phone-as-toolbar-doesn-t-work/td-p/10417870

If not, please try restarting both your Tab S7+ and S23 Ultra, then try again.

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Members_WKyx7NP
Student
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Still doesn't work. The toolbar pops up for a second on the phone but always crashes immediately 

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ChrisB_
Moderator
Moderator
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@Members_WKyx7NP I'm sorry to see that the advice provided in the link didn't resolve your issue. I would recommend sending us an Error report, as doing so will allow our software engineers to receive data logs relating to the issue you are experiencing. This data is anonymised and only held for the duration of the investigation of the report.

You can find step-by-step instructions on how to send an Error report via this helpful guide: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...

An expert from the Samsung Members team will respond to your report as quickly as possible. You will find their response in the section titled "Check feedback you've sent" in the Samsung Members app.

frank340
Explorer
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Hello. I'm having the same problem as the original poster. "Use phone as a toolbar" doesn't work between my Tab S7+ 5G and S23 Ultra.