PIN Code not accepted on my beand new Galaxy Tab S7 FE

[djc290761]

Just yesterday I received my brand new Galaxy Tab S7 FE and started setting it up.

I followed instructions and all seemed OK at first. I made a written note of all data entered, including emails, PINs and passwords.

After completing the initial setup I switched off the tablet and then back on again and, when requested, I carefully entered the PIN I had used when setting up the tablet - only to be told that the PIN was incorrect.

I retried many times, waiting around 30 seconds for each attempt but still no joy. So I was then left with a tablet that could not be started nor could it be turned off - interesting but also frustrating.

I then searched the internet to find that this is a fairly common occurrence with Samsung devices.

I also found that the solution is to this problem involves two steps.

The first is to hold down the power/volume-down to restart the tablet off - this was successful.

The second was to hold down the power/volume-up to restart the device in a mode allowing the device to be reset - this was unsuccessful (about 20 times).

I called into our local mobile device repair shop to ask advice. He told me that, after the recent Android update, holding down the power/volume-up no longer opens up the hard reset page. All that happens is the device opens normally - so back to page 1!!!!

Any ideas on how to proceed - other than returning the device to the suppliers?

[LiquidSnake]

Take it to a phone repair shop near you and they can easily reset this device 😎. Hope this helps! 🙂

[xSteveuk]

Hi,
This page maybe helpful to you

Unable to unlock Galaxy phone or tablet's screen

https://www.samsung.com/us/support/troubleshooting/TSG01001570/

[djc290761]

I did just that this morning but they told me that recent updates to Android made it impossible to access the hard reset screen

[djc290761]

Thanks for your reply. This only works once this function has been activated. As I have never been able to open my device I have noy yet had chance to activate it.

[LiquidSnake]

I was expecting them to use software to crack the PIN. That's strange 🤔...

[djc290761]

A local repair shop was able to reset the device using a PC but this was registered on the device as an unofficial reset.

I am sending the tablet back as unfit for purpose. I cannot use a brand new device which, once or twice a week, decides to forget my PIN and make me pay £20 to get it unlocked.

I am a very long term customer of Samsung but my next tablet will definitely NOT be Samsung and probably not be Android.