Fix Samsung DeX Not Working
Samsung DeX depends on several factors to work as advertised. First, let’s go check DeX compatible phones and tablets and go troubleshooting tricks.
1. Check Samsung DeX Compatibility
The latest DeX for the PC version that doesn’t require any DeX accessory is limited to the newest Samsung flagship phones and tablets only.
samsunf dex
The feature is available on Galaxy S10 and higher S-series models, Galaxy Note 10, Note 20, and Galaxy Fold series. It is not available on Galaxy tablets. The DeX for PC allows users to connect the phone wirelessly or using a USB-C cable. You don’t need a DeX Station or DeX cable.
You can also check the PC and Mac system requirements from the official Samsung support link.
2. Make Sure to Download Samsung DeX Software
Samsung DeX isn’t exactly a plug-and-play solution. You need to download the Samsung DeX software from the official website.
Once you install the app on your PC or Mac (yes, Samsung DeX is available on PC and Mac), you are all set to use the data cable and connect your phone.
3. Make Sure the Samsung DeX App Is Open
Samsung DeX closes automatically on PC when it’s not actively running. Once you connect your Samsung phone to PC, open the app and go through the installation.
Make sure you can see the app icon on the computer’s Taskbar.
4. Reconnect USB Cable
Did you manage to establish the DeX connection initially and then got errors? Chances are, the cable connection might have loosened up. You can disconnect the USB cable and try connecting your phone to the PC again.
use another cable
You can skip this trick if you are trying to establish wireless DeX from phone to PC.
5. Check Wi-Fi Connection
To wirelessly connect your Samsung phone to a PC or Mac, you need to keep both the devices on the same Wi-Fi connection. If your phone is using cellular data or connected to a different Wi-Fi connection, you won’t be able to use DeX.
Greeting,
Rachel Gomez
