Is anybody else Still waiting for their "free" Keyboard Cover.?

lahoof · ‎21-04-2022

Is anybody else Still waiting for their "free" Keyboard Cover for the launch of Tab S8 Ultra.? I keep getting fobbed off that I'll receive a confirmation email when the claim is approved.. I was told via text message that the claim has been approved 6 weeks ago. This is unacceptable behaviour by Samsung and is no way to reward some of your most loyal customers. What on earth is the issue.? Just send the covers out.! ..

Obsydian · ‎21-04-2022

Seems pretty much most people who purchased the S8 Ultra are not really using it until the keyboard covers arrives.

Well done SamDung 👏 great way to ***** off customers

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
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BKC_ · ‎21-04-2022

Exactly...dont want to waste more money on another cover when one should be arriving and don't want to use tablet without a cover to protect it...and need the keyboard for most of the functionality it was purchased for. 45 days gone and still no cover...their claim says you WILL receive it in 45 days, not might...surely there must be some sort of recourse we can take to make samsung fulfill this promise which is in black and white in their terms and conditions?

Members_45l40p5 · ‎22-04-2022

I’m still waiting I did all the paper work proof of purchase etc… received an email confirming I was eligible for the free keyboard and now nothing it’s been over a month is this normal

lahoof · ‎25-04-2022

Apparently they've been out of stock of the cases but we should get them by 1st May..

blueskies1977 · ‎02-05-2022

Well it's past the 1st of May and I still haven't been told when I'm going to get it, I've been waiting 53 days now. The tablet itself came 2 weeks late so I'm more than two months after the original promised delivery date and I've got a tablet I can't use for what I want to use it for. In addition I have lost my S-Pen through a hole in a bag because I had no holder for it, something that wouldn't have happened had they kept to their side of the agreement.

I'm hoping there is a real choice in the Android tablet market when I come to renew as I won't be buying from Samsung again.

lahoof · ‎02-05-2022

Yesterday I got an email from Samsung saying that there is a delay due to demand. No new date was given.

Obsydian · ‎09-05-2022

Anyone received any further information or their keyboard, I am now well over 45 days

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

blueskies1977 · ‎09-05-2022

Mine arrived Thursday last week

lahoof · ‎10-05-2022

Mine was dispatched today...