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I want to no how to reset samsung galaxy tapA6 without use goolgle accout from the first time because i forgot password

(Topic created on: 25-07-2017 11:25 AM)
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Oor
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BandOfBrothers
Samsung Members Star ★★
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When you reset a Samsung phone @Oor it automatically needs to password associated with it as this is a security protocol to stop someone finding your phone, ejecting the sim card and resetting it to use themselves. 

 

One option would be to visit a Samsung Experience Store as they have specific software to reset it if you can't reset your own password via the 'forgot my password' help pages. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

LiamH
Pathfinder
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Hey @Oor!

 

Have you tried logging into Find My Mobile? You have the option to remotely unlock your Tab and reset passwords from there. 

 

If you can't unlock via Find My Mobile, @BandOfBrothers' suggestion sounds like a good idea. We can reset the Tab at a service centre and remove the account lock while doing so. Don't forget to take proof of purchase for the Tab with you. 


LiamH


Oor
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Thanks for suggestions I will try to do.

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