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Galaxy tags will not reconnect and can't be found

(Topic created on: yesterday)
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Chakatee
Apprentice
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i have two samsung galaxy + tags. They were registered to my samsung ultra s23. however, i had to restore this phone to factory settings. how do reconnect my tags to my phone again., it is the same phone and same samsung account. the tags were still connected when the phone restore was carried out. My phone and my galaxy watch are showing in my devices, but not the two tags are no longer showing in my smart things app, and when I try to connect its telling me the tags belongs to someone else but that someone is me. how do I reconnect my two smart+ tags that are showing already registered, butntye they are registered to me. I can't find them online in the samsung smart website either.

3 REPLIES 3
arianwen27
Maestro
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They should register to your account. Meaning they should just show up in smart things. Are you sure you're on the same samsung account that set them up?

As a kinda last resort, you should be able to reset the tags and link them again. Unless lost mode is enabled, it should be some button combination on the tag.
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Chakatee
Apprentice
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My S23 Ultra and galaxy watch have been found,but not the two tags
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Chakatee
Apprentice
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The short cuts I created for the tags on my ultra home screen are greyed out and a message being received when I press the shortcuts of app doesn't support back and restore
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