Galaxy tab A6 screen not turning on.

[Gabouille]

I was watching a video and I dropped my tablet from 20 centimeters high, and now the screen is not turning on again, even after doing a power cycle. The tablet is showing in Windows file explorer but no files are shown at all. Can someone please help troubleshoot the issue and maybe find a solution ?

[Robin999]

Are you based in the UK or elsewhere? If the UK then reach out to Samsung support using link below.
https://www.samsung.com/uk/support/contact/
If you are based outside of the UK, then it's best to reach out to your local community forum. They will be able to advise your next course of action.