Frustrating Experience

ItsBaldDave_ · ‎13-06-2025

Hello all,

Back in April I bought a Galaxy Tab S10+ and it's great; it came with the AI Keyboard cover, which was a nice bonus!

The keyboard cover developed a fault whereby the left-hand side of the trackpad stopped working, making it really hard to properly select files, etc.

I contacted Samsung customer services and was passed from pillar to post, with different departments claiming it wasn't their responsibility. Then, today I was told that because my item was free, it was exempt from their warranty. This came as a surprise; I would have thought they'd honor it, but it seems not.

All in all, a very frustrating experience. Did anyone else know this about free items?

Thanks

Obsydian · ‎16-06-2025

Wow, at least you got a reply, my crumbling Watch Ultra strap was escalated got tumbleweed, just waiting for Barclaycard to do a charge back for the whole watch.

2 Decades Samsung Ownership, Follow me on Instagram Obsydian_SMS
DAILY: ZFold7, Watch Ultra, Fit3, Buds2 Pro, CL Ace 2, BT-W6, 20,000 PB, Smart Tags
FAMILY: ZFlip7, ZFlip6, Watch8, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFold6, ZFlip5, ZFlip4, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

ItsBaldDave_ · ‎16-06-2025

I must admit, I wasn't expecting one after reading about other people's experiences.