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Freezing/crashing

(Topic created on: 10-09-2020 05:11 PM)
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Phil056
First Poster

‎10-09-2020 05:11 PM

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I have the new Tab S7, it is constantly freezing or when I am on different apps or Google it will suddenly close the app and I have to start again, sometimes it will happen 2 or 3 times in the same app, anyone else having these issues and is there a fix for it or do I just have a faulty S7
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5 REPLIES 5
AndrewL
Moderator
Moderator

‎10-09-2020 06:05 PM

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@Phil056: Sorry to hear that you're experiencing this issue with your Galaxy Tab S7. Can you head to Settings > Software Update to see if there are any available updates for the Tab. Also, check the Google Play Store or Galaxy Store for any updates for the affected applications. I'd also recommend pressing the Volume Down and Power buttons together for around 10 seconds until the Tab restarts, as this will refresh the device and address any temporary software issues. 

If the problem persists, restart the Tab S7 in Safe Mode and monitor the performance for a few hours. If you notice an improvement i.e. the freezing or crashing no longer occurs, then restart the tablet as you would normally and remove any 3rd party apps you have installed, as the issue is likely to be stemming from an external source. For Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off. 

Phil056
First Poster

‎14-09-2020 08:20 PM

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In response to AndrewL
hi AndrewL, thank you for you comments, I had tried updating prior to my post to no avail, I have not installed any 3rd party apps since having the tablet only those I transfered from my Tab S4 which I never had any problems with and now regretting giving up to upgrade, it is still continually freezing on all different apps or applications even shutting down whilst using it for no apparent reason, I have tried safe mode but when I press the off key it just wakes Bixby up and will not turn off, if the problems persist then I have no alternative but to return the tablet to Samsung
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Ayano77
Apprentice

‎10-10-2020 08:49 PM

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In response to Phil056

I returned mine and went back to the ipad pro sadly.

Linds
Student

‎03-02-2021 09:42 PM

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tab s7 freezing and annoying the hell out of me 

 

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Linds
Student

‎03-02-2021 09:49 PM

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In response to Linds

had it less than a month wish i paid more attention to the reviews saying how poor they are and freezing 

not working not turning on, great tablet samsung you should be ashamed of your self, i now have to go through a string of helplines and messing around with the tablet only to find you wont replace it or honour a replacement that actually works. Guess what I'm probably stuck with it 

the other insult is I've had samsung products for years and put up with the querky odd habits but this is ridiculous 

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