07-06-2022 10:14 AM
Hi, new Tab s8, wi-fi. Updated May 23rd ok. Now I check for Software update and get 'registration failed', and no other response. Same for Security update. Appears to be a server to device checking issue. Will I still get auto-updates?
22-06-2022 09:43 PM
Thanks for replying. I've tried contacting Samsung online and telephone support and didn't even get close to answer, or even any assistance to resolve - just book an appointment with a Samsung engineer at my expense (even though the device is brand new!).
25-09-2022 09:55 PM
26-09-2022 06:13 PM
26-09-2022 06:36 PM
01-11-2022 01:01 PM
16-04-2023 04:01 AM
I have the same issue with an S23 Ultra phone, update failed reg error and secure folder app crashes as well as SHealth. Would like to know if you get any information. I have been down the support techs remote and at the Samsung Experience Store without resolution. Including 5 different factory resets. 😞
16-04-2023 10:05 AM
24-04-2023 10:30 PM
Hi @hypoquark ,
Did your problem got resolved? I recently bought a new s23 and am facing the same issue. I've been to the service center, and they've done their part of updating the software but it still says registration failed and has no record of past update details. In fact, other Samsung services also don't work on my device such as Samsung Wallet, secure folder, and Samsung pass. I've complained about it at the service center but have not found any solution yet. Are you facing these issues too?
24-04-2023 10:38 PM
Hi,
Yes and no, after fighting with Samsung over my issues for 6 weeks my phone is now too old to qualify for a replacment. They have determined it is a problem with the motherboard and are now going to swap it.
I am not happy about them ripping apart my new phone but am out of options and tired of fighting with them. I just want the darn thing to work. I had my phone for 2.5 weeks when the problem started. Took after that 6 weeks for them to confirm there was a problem. If your phone is new get it replaced. ASAP.
On a final note, my next phone will not be a Samsung. I upgrade every year and this plus the issues with the Note 7 really left a bad taste on how the treat customers.
Good luck,
Mark
08-06-2023 12:32 PM
Got the same problem. Changing DNS to dns.google fixed the issue.