Device being locked in 24 hours due to trade in not complete,

[Asmith239]

I have had the following message come up on my newly purchased tablet which was not part of a trade in with myself

What do I do?

 

[JPAP]

I also spent a fair amount of time with Samsung, not much use, said it would be 7 - 10 days to process a refund of the new phone, no replacement etc. 

Also called a company called Exertis, who manage calls on behalf of MTR Group.  They again just pointed me to the help@tradeinresponse email, so not much use.  

I guess it's 3 - 5 days without a working phone!  

[Daily93]

Good luck with that - I reached the 5 day limit for a response and got the following this morning.

"Thank you for your reply.

Please await a further email from us to confirm once investigated here."

0 hope at the moment that this will be dealt with swiftly.

[Bwsoldier]

Can a Mod in this forum help us escalate this again please? This is totally unacceptable. 

[Poxona]

I received the same email yesterday but nothing since then

[Bwsoldier]

 spent 40 minutes on the phone trying to get somewhere and still all they say is this will be escalated. Poor show from samsung. I think everyone needs to keep perstering Samsung until this get resolved.

[Bwsoldier]

Also as someone mentioned before, the tracking number they sent on the received email is different from the one i actually had when i sent it.

[yeraciba]

This is the email I received today so I asked how to complain. Looks like a company called Knox?

[Park life]

Right, that's it. I'm off to superglue myself to Samsung UK headquarters front gate! 

[Bwsoldier]

see you there! 

[MisterDonut]

Well, after 5 days, I finally got an email from Samsung's trade in team. It looks like a standard email.

Remember that this is on a newly purchased tablet that was NOT part of a trade in - it's the same problem as Asmith239 who originally set up this thread. Samsung is saying in their email that it's the retailer's fault.

Incidentally, I still get the "This device will be locked" message - but it's been about 6 days now. It still comes up and then I just swipe it away.

Has anyone's "This device will be locked" message on a TABLET gone away by itself??