Default PIN set

[Members_Mzk48SJ]

My Dad has just received a new Galaxy Tab A9+ and after the initial set-up it is asking for a PIN code input. He is not especially tech-savvy, but he swears that he did not set a PIN himself either on the device or on his Google account. Any idea what this code might be? He tried '1111' as I know Samsung have used this in the past for some devices and TVs, but it didn't work - and it also tells him that at least one char should be a letter, not a number.

He is unable to get past this and actually start using it.

[keith30]

Where did he purchased the device from, it's offish someone set it up with one. Was is a refurbished device or brand new?

[Members_Mzk48SJ]

Brand new from Amazon.

[keith30]

Return it. You shouldn't have to imput a pin number unless it's already been setup with one. Your the one who if he wishes to use one one. Unless you receive the pin then it's useless to you You can't buy pass it.

[Tourbillon De La Vie]

Return to whoever sold it. It is not brand new

[Members_Mzk48SJ]

It certainly looked new, and everything was sealed as you would expect.

[MorningBlunt]

0000

[Members_Mzk48SJ]

Nope. Tried that. And as my post says, when he did try 1111 and 0000 it told him that at least one char was a letter not a number.

Anyway, thanks for the comments but he's given up and sent it back now and is going to reorder when the money is back on his account.

[Svend153624]

Genau das Gleiche habe ich gegenwärtig auch!

Ich habe mein Tab A9+ seit letzter Woche, auch von Amazon. Nach der Einrichtung auf einmal gesperrt. Ich habe schon alle Register gezogen, keine Chance. Ich versuche es jetzt mal telefonisch über den Support. Wenn die mir nicht helfen können, schicke ich es zurück. Bisschen blöd ist, dass durch die Ersteinrichtung einige persönliche Daten drauf sind (z.B. diverse Apps).

Translation: 

I'm experiencing the exact same problem!

I've had my Tab A9+ since last week, also from Amazon. It suddenly locked after setup. I've tried everything, but nothing works. I'm going to try contacting support by phone now. If they can't help me, I'll send it back. It's a bit annoying because some personal data (like various apps) was already on it during the initial setup.