I'm using my company's Active4 tablet for surveying data with an app called QField.
When I connect the tablet to my PC to sync data back to the PC, I have set the connection to "USB file transfer", and initially, I can transfer files from the tablet, but the connection goes into "sleep mode" after only 2-3 minutes, meaning that I can't access the tablet's files from the computer using Windows Explorer.
When this happens, I can still see the tablet's drive together with my other drives (C: , network drives etc)
By company policy, I am only permitted to connect the tablet by USB, this has become a major issue as I very often need to reconnect the USB cable to "reset" the connection.
Also, while I am connected to the PC, Explorer can't find files on the tablet that are created after I have connected it by cable.
The tablet is running Android 14, One UI 6.1, and the PC has Windows 11. I've tried multiple PC's, different cables, same error. Also tried to enable Developer Mode to set USB file transfer as the default mode, the problem persists.
Would anyone be able to shed any light on this?
Grateful for any input!
