Claim problem

[dacoda26]

I have the same problem , here i enter the details I put the proof that I got the phone and surprise,  my details don't show when I want to track my claim , I send email and no-one doesn't bother to answer and tell me nothing  , I receive the text messages  that everything  its alright and following  the email but I don't receive any email 

[dacoda26]

Anyone got an answer  please ????

[2308Claire74 · Accepted solution]

I would call the claims team if I was you. they will be able to sort it straight away.

[dacoda26]

I will tomorrow  morning  i will call them , I was waiting for the email, I was thinking  that they need a little  time for verifying,  thank you 

[2308Claire74]

No worries i had the same problem claiming my buds with the s20. The promotions team was fab and sorted it out for me.

[dacoda26]

perfect thank you Claire 😊

[Shan4ty]

Thank you for valuable information however could I kindly ask for the claims team contact number if you know it.Many thanks

[TessM]

Sure @Shan4ty , you can reach them by phone on 0333 016 5171 (UK) or 01582 0721 (ROI).

[dacoda26]

thank you , very kind from all of you 🤗🤗🤗🤗🤗