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Original topic:

Claim problem

(Topic created on: 24-09-2020 09:42 PM)
dacoda26
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I have the same problem , here i enter the details I put the proof that I got the phone and surprise,  my details don't show when I want to track my claim , I send email and no-one doesn't bother to answer and tell me nothing  , I receive the text messages  that everything  its alright and following  the email but I don't receive any email 

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Solution
2308Claire74
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I would call the claims team if I was you. they will be able to sort it straight away.

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8 REPLIES 8
dacoda26
Apprentice
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Anyone got an answer  please ????

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Solution
2308Claire74
Explorer
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I would call the claims team if I was you. they will be able to sort it straight away.

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dacoda26
Apprentice
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I will tomorrow  morning  i will call them , I was waiting for the email, I was thinking  that they need a little  time for verifying,  thank you 

2308Claire74
Explorer
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No worries i had the same problem claiming my buds with the s20. The promotions team was fab and sorted it out for me.
dacoda26
Apprentice
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perfect thank you Claire 😊
Shan4ty
First Poster
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Thank you for valuable information however could I kindly ask for the claims team contact number if you know it.Many thanks
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TessM
Moderator
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Sure @Shan4ty , you can reach them by phone on 0333 016 5171 (UK) or 01582 0721 (ROI).

dacoda26
Apprentice
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thank you , very kind from all of you 🤗🤗🤗🤗🤗
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