31-08-2023 02:47 PM in
31-08-2023 03:36 PM in
Hi @AmberLouise , I'm guessing you have the Wi-Fi-only rather than LTE Tab A8. (Wi-Fi-only ones won't have an IMEI.)
Can you let us know some more info about how you're charging your tablet? For example, are you using an official Samsung cable and charger? Charging from a wall socket or computer? Was it charging fine previously?
31-08-2023 04:48 PM in
31-08-2023 06:23 PM in
31-08-2023 07:37 PM in
@AmberLouise: Do you have access to a home computer? If so, can you try connecting the tablet to your computer via USB to see if you notice an improvement in the charge rate? This will help to determine if there a possible issue with the plug adapter. Furthermore, please try powering off the tablet (press and hold the Side key, and select 'Power off' from the menu that appears on screen), then connect to your charger to see if this helps.
If the problem persists with multiple chargers and cables, then please get in touch with our Support Team by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to provide further support, and arrange an inspection if needed.