S Pen doesn't connect

[mmr01]

Hello I have a question regarding the S Pen. 

I have a Galaxy Tab S6 and so far have faced no problems using the S Pen. However, recently the pen doesn't connect to the tablet anymore. My mother has Galaxy Note 10 and she has also been facing the same problem. I also face the same problem with the S Pen in my galaxy book flex. 

Has anyone faced the same problem and been able to resolve it? I have tried resetting the settings for the S Pen but the issue peristed. 

[Michele_P]

Hi mmr01, welcome to our Samsung Community!

The situation you describe is very bizzare, considering the anomalies you are experiencing in using different S-pens on different devices.

First of all, I'd like to suggest you a quick check in Safe-Mode on your mobiles to see it all persists by using the native processes only.

Proceed as follows:

- Turn off the device
- Restart it
- When it comes the Samsung screen, just hold on to the low volume button and keep it that way until the system is fully loaded (you should see Safe Mode on screen if everything has gone well)

To turn off the Safe Mode, a normal reboot will suffice.

If the inconvenience persists, try to have an ordinary software maintenance of the Bluetooth module:

- Settings
- Apps
- Samsung App settings > Tap onto the three lines paired with a pointing down arrow on the right
- Show system apps (turn on the switch) > OK
- Bluetooth
- Storage
- Clear cache
- Clear data

How it goes?

Regarding your Book Flex, consider a Samsung Recovery as shown in this guide: https://www.samsung.com/uk/support/computing/how-to-restore-your-computer-to-its-initial-state-using...

Please note: if you are a italian customer, you can write in italian; this is the Italian Samsung Community.

Let me know. Have a nice evening!