Ciao Alessandro119,
in casi simili puoi procedere in due modi: verificare con il nostro supporto tecnico ed eventualmente procedere con un intervento tecnico, oppure verificare con il rivenditore, soprattutto nei casi in cui il Tv sia stato trasportato dagli addetti del punto vendita.
Ti ho inviato un messaggio privato contenente ulteriori informazioni.
Ciao!
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