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Smartthings hub V2 Offline

(Topic created on: 03-01-2021 12:16 PM)
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AndyH71
First Poster

‎03-01-2021 12:16 PM - last edited ‎03-01-2021 12:17 PM

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Hi all,

 

Yesterday evening my Smartthings devices went offline. I tried unplugging the hub (after trying to manually connect some of the devices) but the devices were still unresponsive.

 

This morning I resorted to a hard reset of the V2 hub. The hub is now inactive and alternates between a solid blue and solid green light.

 

I have tried plugging the hub directly into the router, changing ethernet cable, resetting the hub but none of this works and I cannot ping the hub.

 

Any advice/help would be appreciated.

 

Andy.

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2 REPLIES 2
Pugs1957
Samsung Members Star ★

‎03-01-2021 03:57 PM

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Try rebooting your router.
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AndyH71
First Poster

‎03-01-2021 04:57 PM

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In response to Pugs1957

Hi - thank you. I have also tried re-booting the router with no joy.

Just checked back on the Events for the Hub and 4 hours ago it did an update and shows "Hub 'Home Hub' updated"

The hub now appears on the new app but when I try and re-connect a Smartthings outlet I get the error that I need a hub to connect this type of device. I still cannot ping the hub.

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