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Original topic:

Brands like Meross missing from smartthings app

(Topic created on: 28-01-2022 01:13 PM)
SunnyOakwood
First Poster
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Smart Home

Hi,

Have recently picked up a Meross surge protector strip and would like to tie it in with SmartThings as it states it's compatible and even gives instructions in its own app. However, when I try to add it to Smartthings Meross is missing as a brand completely. 

After posting in the SmartThings Reddit a few users confirmed that it is listed for them and works fine. Have tried re-installing the app and making sure everything is up to date, but believe it may be a location issue. We are in the Isle of Man and the account Region is listed as such. 

Have tried contacting support a few times but keep getting the response that they are too busy so it suggested I try here. Anything we can do to update the location info to gain access to these products if it is that or anything else we can try?

Thanks,

Ed 

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1 REPLY 1
ChrisM
Moderator
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Smart Home

Hi @SunnyOakwood 

Did you manage to get any joy with this? If not, we'd suggest contacting our SmartThings specialists. You can email the team at support@smartthings.co.uk. Hope this helps!

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