23-03-2022 06:09 PM
23-03-2022 06:17 PM - last edited 24-03-2022 05:27 AM
I'm sure I've seen threads where people have suggested to use the Returns Label that came in the in-transit box with the new phone @richigarth { Disregard this }
Some information in > How-do-i-return-a-product.
Edit
....... as other members have correctly mentioned and after looking at the faqs on returning a phone under this particular programme it does state to use the Returns Bag that is sent specifically by Samsung.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
23-03-2022 06:30 PM
23-03-2022 08:15 PM - last edited 23-03-2022 08:19 PM
23-03-2022 08:33 PM
24-03-2022 05:22 AM - last edited 24-03-2022 05:25 AM
24-03-2022 05:46 AM
Hi @Madfish
When I purchase from samsung.com there is always a Return Label inside which is for sending the same item back within the 21 day cooling off period.
I wrongly thought from reading other threads this could be used to send back in the Trade In / upgrade programme previous unit. 😔
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-03-2022 05:56 AM
24-03-2022 06:24 AM
Thank you for giving some clarification @Madfish
I've only had to send one phone back so used the Returns Label that came with the phone in the in-transit box it arrived in as instructed by Samsung Online Shop Team Support. DPD collected the phone.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-03-2022 08:08 AM - last edited 24-03-2022 08:09 AM