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Upgrade

(Topic created on: 07-09-2022 05:07 AM)
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AndrewJ1
First Poster

‎07-09-2022 05:07 AM

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I upgraded to a s22 from an S21 in March . Last week I noticed that I was still paying for the s21 I have talked to customer services several times and nothing has been done . I returned the phone which they acknowledged but then didn't complete the trade and pay off the loan . Klarna have been very helpful but they can't actually do any thing. Can someone suggest a better course of action to get through to someone in authority  I'm on the verge of suing them for breach of contract
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BandOfBrothers
Samsung Members Star ★★

‎07-09-2022 06:08 AM

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What did Samsung Customer Services advise they would do @AndrewJ1  ?

Perserverence may need to be your course of action and email them too to create a papertrail.

If the payments are coming out via direct debit then your Banks Customer Support may also be able to help.

Looking at a forum search this is a similar thread > Galaxy-s21-series/being-charged-twice-by-klarna-for-the-upgrade-programme. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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