Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Trade-in

(Topic created on: 01-02-2024 12:18 AM)
499 Views
Tazim
Voyager
Options
Hi, can someone urgently guide me how to cancel trade-in? I have received reminder email. I don't want to get in any trouble. Please help me. Thank you 
0 Likes
8 REPLIES 8
Cenataur
First Poster
Options
Assuming that you haven't sent your phone in yet , you can just cancel the order. Otherwise, you'll only get the phone trade-in credit.
0 Likes
Tazim
Voyager
Options
If I cancel the order then I have to return my S24 Ultra. I want to keep both phones. I will pay the discounted amount
0 Likes
Cenataur
First Poster
Options
In that case, contact Sales Support to see if you can process a remote payment.
0 Likes
Tazim
Voyager
Options
Can I get the contact details please?
0 Likes
Cenataur
First Poster
Options
I only have the UK number: 0330 726 7467.
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Hi @Tazim 

Samsung will send communications to you to remind you to send the Trade-In phone. 

After that they'll send you a payment link to pay the amount they initially reduced the cost of the phone by. 

Important  > Make sure you pay it promptly or you'll run the risk of having the phone blocked by Samsung.

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Bhvs
Explorer
Options
Perfectly answered 👌
0 Likes
Tazim
Voyager
Options
Can I pay it monthly?
0 Likes