Hi
I was wondering if anything can be done in my case. I was hoping to get some advice.
So, I bought the s9+ recently. I used the trade-in option (any tablet, any condition).
Samsung doesn't want to accept my very old Apple tablet because it's locked and I am not able to unlock it (I don't remember passwords, and it's a very old tablet with a cracked screen). I offered a different tablet however they said no and asked me to pay an additional 100£ immediately.
The thing is, I can't afford to pay another 100£ for the tablet. What's the most annoying part is that the customer service sends me conflicted emails and it feels like I am in a tragicomedy. Guys from the trade-in say I am allowed to return my Tab s9+ but they won't accept the new tablet (no idea why) meanwhile the guys from the customer service say I am not allowed to return my s9+ but I am allowed to send a different tablet. It's ridiculous and annoying.
Do I even have any options or I am forced to pay another 100£ I desperately need as a full-time student? I bought it because of the discount.
Please help
