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Samsung care + no longer avaliable on laptops? What should I do?

(Topic created on: 23-01-2024 10:08 AM)
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RhysE
Journeyman
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I bought a laptop from Samsung and I was able to add Samsung care plus to my laptop at checkout but I didn't have enough for that day so I thought after I get the laptop I'll get it but after getting in contact with Samsung as they show pricing to get samsung care on laptops but when you go to buy it there's only options for phone tablet and watch so I sent a email to samsung care team and they responded shown in picture below but they offer pricing what should I do now?

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5 REPLIES 5
RXM
Troubleshooter
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There are many insurance providers out there who will cover accidental damage or theft etc for Samsung Laptops, not as many as Dell or Lenovo apparently, but if you Google something like "Samsung laptop insurance" you will see the different options available.
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keith30
Maestro
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This is stupid, you can insurer all those devices but not a laptop. Isn't a laptop just like a computer but smaller!??? Crazy
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RhysE
Journeyman
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Ikr! Even though they show pricing for it they tell me its impossible to get 1706270012925.jpg
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AntS
Moderator
Moderator
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Hi @RhysE ,

 

Appreciate that this doesn’t fix things, but figured that I'd share it...

 

I thought it was weird too, so I asked at our end to see what I could find out.

 

The answer we got back from the Samsung Care+ team was that there’s a “technical limitation” as to why Samsung Care+ couldn’t be added after purchasing laptops from either the Online Store or Samsung Experience Stores, and that regrettably they don't yet have a process for it in place. As to more about what the “technical limitation” is, they didn’t say anything further. As a suggested solution they floated the possibility of a return and re-purchasing with Samsung Care+ added, but acknowledged that this wasn’t the best (or even available in all cases) solution. They also offered their apologies, and said that they’ll take this feedback going forwards.

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RhysE
Journeyman
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I was told this that it being avaliable at the cart was a mistake 1706294839658.jpg
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