S20 Upgrade Lounge Issues

[Michaelolah]

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

[AdamCollins]

I've not had any texts or emails from Samsung no

[AdamCollins]

@R12wan I managed to sign the agreement but then the screen went white and I've got order number from Klarna

[R12wan]

This Happened to me as well.  But they couldn't find my order reference.   I gave up and just ordered again. 

i was told that my first payment would be refunded back to be. 

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@AdamCollins wrote:
@R12wanI managed to sign the agreement but then the screen went white and I've got order number from Klarna

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[AdamCollins]

Do you have 2 order numbers now then with Klarna?

[R12wan]

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@AdamCollins wrote:
Do you have 2 order numbers now then with Klarna?

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No as they could not find my first order. 

[R12wan]

have you tried ringing Kalan ?  

[SeanG79]

So after my threats to go to iPhone, after seeing the enhanced trade price outside of the Klarna/upgrade programme, I have paid for the S20 outright, got £350 for the trade in and overall saved £62. Order number received - wish I had done this from the outset, would have saved myself a lot of frustration and over an hour on the phone.

The whole upgrade process seemed so much better last year, but then I think they were still backing off of Close Brothers systems.

[Badger1974]

It happened to me last year and 4 times today. So far Samsungdont low howcto help and I can't contact Klarna

[Badger1974]

Same here....the 4th attempt said I'd failed....well done Klarna and Samsung....you suck....

[R12wan]

I agree mate 

its so frustrating wasted like 4 hours trying to sort mine out