S20 plus return dpd

[Rawlesy]

Hi,

I am trying to return an s20 plus as I ordered two but only needed one.

However all dpd pickup stores in my area are now shut due to the covid-19 pandemic and therefore I can not send my parcel off.

I am coming close to the 28 day return limit however have no way off sending it off.

Are samsung doing anything about this as I will not be able to return through dpd for at least 3 weeks

Thanks, Tom

[JAMES4578]

Hi @Rawlesy   yes, the DPD  Pick  stores are not operating at present due to Covid-19.       However customers are able to send parcels via contactless collection services if this is suitable.  A moderator may be able to update you on Samsung's policy following the restrictions.    DPD- Contactless Collections 

[AntS]

Cheers @JAMES4578 ! Yes -  the latest brief Samsung UK & Ireland Support have on this is that Contactless is DPD's current standard service.

Also worth  keeping a check on DPD's daily bulletins: https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp

And Samsung's webpage on COVID-19: https://www.samsung.com/uk/covid-19-update/#

[JAMES4578]

Information from Bulletin on service 26 March :  "We can report that our service levels remain excellent and our network service is over 99.9% with a first time delivery success rate of 98%."