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Returning phone within 14 day window

(Topic created on: 11-03-2024 04:38 PM)
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tmcpan
Apprentice
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I've purchased two phones so I can compare side by side and choose one to keep.  To do this I need to set up the devices/log in etc. However, the returns conditions imply I can only look at device as if it were handled in a retail outlet and installing any apps etc (updates?) will result in a deduction from my refund. I don't know if I'm understanding this correctly, does it mean I can only look at the phone without being able to test the screen/audio etc 

If Samsung are monitoring can i set up the devices, (just log in without transferring all apps) test it, then hard reset? and still get a refund?

silly question maybe but the terms and conditions make me  think twice. Cheers

 

5 REPLIES 5
TechZilla
Troubleshooter
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I'm not sure where you are getting this but I'm sure you can use the phone and return it if you have to. I have returned a phone in the past to Samsung UK without any problems, obviously make sure it is not tied to your Samsung or Google account when you reset it.
tmcpan
Apprentice
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Thanks for the very prompt reply. This is where I read the terms that threw me. I'm sure you are correct and I'm being too cautious. 

https://images.samsung.com/is/content/samsung/assets/uk/returns-policy/Returns_and_faulty_goods_stat...

Please note:
 Refunds can only be made to the original payment method
 A full refund will not be provided (and a reduced amount refunded instead) if:
o you have handled the product more than if you were reviewing it in a retail store before purchase,
including if you have installed the product(s), connected the product(s) to services such as water or
gas, or inputted any data, or installed software, we will make a deduction from your refund for the
reduction in value of the product(s);

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TechZilla
Troubleshooter
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I have never seen this or heard of it before, I'm pretty sure legally if you return within the window they must give you a refund.
tmcpan
Apprentice
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yes I hope so anyway, thanks 

Glenntech
Samsung Members Star ★
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Yea as @TechZilla says
Samsung won't be monitoring your phone.
If you bought online
Before you return the phone you need to sign it out of all your accounts and then factory reset it
The terms and conditions look like generic ones that they use for other products as well
But do make sure you abide by the returned in as new conditions
So be very careful not to get even a tiny scratch
If in any doubt though. Contact Samsung Customer Support for more advice