Refund issues.

[Yash92]

So i bought an S24 ULTRA 9 days ago, i need to charge twice a day and mostly i have about 1-2 hour of screen on time, nothing using location non stop etc, and it drops maye 70% in 3 hours of screen off time. So i asked for a return and refund and im being told im gonna have to pay 20% return fee, am i wrong in thinking samsung are actually mental asking over £200 for me to return a faulty item ??

[Robin999]

Your phone would have still been in its learning phase, so it's a bit early to identify it as a 'fault'. Are Samsung treating it as a 'change of mind'?

[Yash92]

They're treating it as a fault, i already have an s24 ultra but this current one was for my father, the battery was nothing like this with mine.

[Robin999]

If it's faulty, why are they charging you then. Doesn't sound right.

[Yash92]

I paid with paypal so hopefully they will get the full refund if they indeed charge all of that. I thought even in the 14 days cooling off you could just return with no issues, as long as the phone was flawless and all packaging. Never had this issue with samsung before.

[Robin999]

You should not have to pay return costs for faulty goods.

[Yash92]

If it was the delivery cost it wouldn't bother me, but 20% of the purchasing price is actual robbery, surely that's just a scam at this point . . 

[Robin999]

There's no way delivery is £200. They should send you a returns package complete with a postage paid label. Cheeky so and so's or have they arranged a courier to collect?

[Yash92]

I had to go drop it off and use my own packaging, i just got clarification, basically if they 'feel' it's not faulty even within the 14 days cooling off period i will be charged £200+, with 0 choice of requesting the phone back. Which i find disgusting, you would never think the phone was even used. I guess this will be lucky as i was going to buy the new Zflip and ultra watch next month but if this happens there is 0 chance i could trust them again.

[Chistery]

Which company did you buy it from.