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No preorder confirmation received

(Topic created on: 25-01-2021 04:33 PM)
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elurhmae
Journeyman
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Hi! I ordered an S21 ultra white yesterday. After i paid, i did see that they said they'll send me an email to detail how to send in my old phone. I never received an order number nor did I receive a confirmation email. My bank said the transaction is pending but would go through. I have been trying to call customer care the whole day and i have been on hold. I also tried the live chat and the guy disconnected without helping me. 

I am not sure what to do at this point since I have exhausted all my options. Any help would be appreciated. Thank you 

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Darbis
Voyager
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You will get it soon. Your money is safe.

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