Samsung has not fixed my washing machine and will not give me an uplift number so I can buy a new machine. They came last week to repair it with new parts and they couldn’t fix it and I call to say can I have it replaced and they said I refused the repair and this is why I can’t get a uplift. This is a lie as cameras are dotted around my street and I took photo’s of the appliance taken completely apart in my kitchen.
I have a sick daughter who has to use the washing machine regular due to long tern health conditions and she is now at risk as I have to take her clothes to the laundrette as she has a very low immune system and is prone to infections.
The calls go abroad and they read of a basic script, telling you to do the same thing over and over again, sprinkling fake fair dust that don’t even exist. I asked for the repair policy and I hope to see this.
I can’t believe this as I’m the most patient person ever………😤. I just don’t get this at all and why do they want to take my washing machine to a workshop to finish the repair?
