Driving License Photo

[PeterInYork]

Trying to purchase a new ultra and it has requested a ohito if my driving license and for the life if me it won't accept the photos I am taking. 

Help!!

[BandOfBrothers]

When you scan the photo ID or add a picture what is the page saying when your trying to add it @PeterInYork 

Try clearing your cache and cookie's and try again is one route.

[Sirfoxelot]

Did you have it against a dark background?

I had mine laid on a piece of black card. It went straight through

[PeterInYork · Accepted solution]

Thanks guys finally sorted. Took a normal photo and inserted it. The one the app took was always blurry. All gone through. Awaiting new Ultra in graphite.

[keith30]

I wouldn't have thought you had to provide a photograph to order our new phone. I get mine though my phone carrier in the UK and O2 have never asked me for a photo.

[PeterInYork]

Bought it through Samsung UK. Maybe its so the courier can verify they are giving it to right person.

[Snapper99]

Weird, I've bought mine through Samsung UK and no request for a photo.

Maybe it's something to do with your CC provider and part of their online security set up?

[PeterInYork]

You maybe right. I bought it through the Samsung Finance 0% interest.

[TechZilla]

No it's for fraud prevention, I am assuming you paid using a Samsung finance option?

[Sirfoxelot]

I think it's a standard thing when applying for finance.

I remember a few years back when I purchased a phone from the Samsung experience store and used Klarna, they took a photocopy/scan of my driving licence