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Chat Support Keeps Giving me codes that don't work

(Topic created on: 27-01-2025 02:39 PM)
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Bt32
Voyager
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Basically I bought a pre order code for the s25u. I then bought the phone but the code didn't work and I paid for the phone without the £100 discount(that I paid £50 for). Chat have told me twice that they would give me a £100 future purchase code for the inconvenience but each time I've tried to use the code they gave me (to use towards Galaxy Bud Pro 3) the code they gave me has been invalid?! I don't know what to do.
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2 REPLIES 2
-Robot-
Samsung Members Star ★
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Im afraid nothing we can do here.

If you don't use the code they will refund your £50 back according to T&C
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Piper123
Samsung Members Star ★
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You'll need to reach out to Samsung Customer Services or Samsung Online Shop as they are the only ones who can help you with this.
S24 Ultra
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