11-02-2023 11:32 AM in
I am a Samsung mobile phone fan had phones as far back as the S2 (yes that far back) over the years I’ve bought and traded stuff in via the site had a few issues and customer service has never been great but this time they’ve outdone themselves!
I have now tried to preorder the S23 Ultra over 10x times from their UK site yes 10x times since last Friday! Like a few have reported here I get a email confirmation and 5 mins later a follow up email telling me it’s cancelled?? every single time! I talked to my bank, tried different cards, parents address everything still cancelled.
I contact customer service by phone, email and chat and all I am told after hours of endless nonsense is I don’t meet Samsung terms and conditions? now they have a lot of T and Cs so I kinda need them to be a wee bit more specific? so I try to raise a escalation only to be told I’m a high security risk end of complaint!! but nobody can tell me why? or what I’ve done? it’s shambolic! the standard of customer service is actually the worst I’ve experienced in the UK and that’s saying something.
In a market where they are trying to compete with Apple the customer service is like chalk and cheese!
Anyway I’ve seen a few similar posts in these forums with people experiencing similar issues? has anyone found a way round it? or am I just too assume I’ve been randomly blacklisted for no apparent reason?
Any help would be greatly appreciated
Solved! Go to Solution.
12-02-2023 11:20 AM in
Ok just to update should anyone else come across this thread and happen to have the same issue, I again this morning contacted Samsung by phone and give the details of the last cancelled order. Guy looked over the order for a few mins and came back to me and says everything is fine with the order but you’re gonna need to use a different email and mobile number and it will go through? now I’ve no idea why? I’ve over 15 orders on this account but anyway I done what he suggested and so far it’s been a good 3 hours and the order seems to be processing.
This may not work for everyone but if this is an issue try a new email and mobile number.
11-02-2023 12:41 PM in
I could but the trade in deal isn’t as good plus to be honest if I can’t buy it direct and they can’t tell me why? they clearly don’t want my custom so if they don’t sort it I won’t be buying any of their products ever again for anywhere.
11-02-2023 01:04 PM in
11-02-2023 01:07 PM in
Your right I could but I am one of these people that think but why should I have to jump through hoops for them? if I can’t order it directly myself I simply won’t order and that’s me done with them
11-02-2023 01:10 PM in
11-02-2023 01:11 PM - last edited 11-02-2023 01:15 PM
11-02-2023 01:17 PM in
11-02-2023 01:19 PM - last edited 11-02-2023 01:20 PM
11-02-2023 01:24 PM in