I am a Samsung mobile phone fan had phones as far back as the S2 (yes that far back) over the years I’ve bought and traded stuff in via the site had a few issues and customer service has never been great but this time they’ve outdone themselves!

I have now tried to preorder the S23 Ultra over 10x times from their UK site yes 10x times since last Friday! Like a few have reported here I get a email confirmation and 5 mins later a follow up email telling me it’s cancelled?? every single time! I talked to my bank, tried different cards, parents address everything still cancelled.

I contact customer service by phone, email and chat and all I am told after hours of endless nonsense is I don’t meet Samsung terms and conditions? now they have a lot of T and Cs so I kinda need them to be a wee bit more specific? so I try to raise a escalation only to be told I’m a high security risk end of complaint!! but nobody can tell me why? or what I’ve done? it’s shambolic! the standard of customer service is actually the worst I’ve experienced in the UK and that’s saying something.

In a market where they are trying to compete with Apple the customer service is like chalk and cheese! 

Anyway I’ve seen a few similar posts in these forums with people experiencing similar issues? has anyone found a way round it? or am I just too assume I’ve been randomly blacklisted for no apparent reason? 

Any help would be greatly appreciated