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AVOID SAMSUNG: Warranty not respected - The worst customer service, dishonest company

(Topic created on: 13-12-2023 03:45 PM)
451 Views
arapp
First Poster
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Worst customer service that does not respect warranties or reimbursements

After almost 2 months of back and forth with Samsung, our brand new television is still broken (technical screen failure) and Samsung has not yet found a solution to help us despite our tv still being under warranty. Disrespectful customer service agents who have gaslit us and just read us their script without listening to us or trying to solve our problem. Every time we call,  we are told it's not their team that handles our problem and we get sent to another person who says the same thing  without a solution. They will not allow us to speak to anyone else. The customer service agents give us false information, send us contradictory emails, and do not listen to us. They won't reimburse us, they won't send a replacement, they hang up on us. We are still under warranty - it's been 2 months without a solution.

AVOID SAMSUNG AT ALL COSTS - DISHONEST COMPANY

5 REPLIES 5
AntS
Moderator
Moderator
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Hi @arapp , Not what we like to hear. 😞

 

Are you able to share more about your situation with us to see if we can help? E.g. which country you're based in; model of TV; and which retailer you bought it from?

Piper123
Maestro
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Hey there

Customer Service isn't Samsung's strong point.

As @AntS has said above, before any one here can guide you, need to know more info please.
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Merlins23ultra
Navigator
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Awe Arapp sorry to hear your pain 😞 I feel you have been mighty unlucky. I have used there warranty on a washing machine, freezer and phone and have always had a positive experience. Truly hope you get it rectified soon 🤞🍀
Personally I rate Samsung as a good company to deal with. I like their products and have been fortunate enough to have problems addressed 👍
0 Likes
BigUpKhaled
Pioneer
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No
0 Likes
Quinkong
Apprentice
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If you paid with a credit card, go open a dispute under section 75
0 Likes