A free upgrade just for you

Lexic0n · ‎26-11-2022

i got a note in my recently purchased Samsung fold 4 512gb saying that as a thank you they have upgraded my fold to the flagship 1TB memory variant.

but i check the phone and its 512GB. does anyone know if this is a mistake lol.

BandOfBrothers · ‎27-11-2022

Possibly an error regarding the note in the box @Lexic0n

You would need to contact the source you purchased the phone from to ask for clarification.

i.e

If from Samsung then the Samsung Online Shop Team.

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

GabrielCohen27 · ‎28-11-2022

Ask for your 1tb, it clearly states that you have been awarded

Anonymous User · ‎28-11-2022

Hi, same here. I ordered a 256gb fold 4 and had received the same letter from Samsung stating a free upgrade to the 1TB version. But all I received was the 256gb version!!
I called Samsung customer service to politely complain. They said it was a mistake, the offer only applies to the 512GB version. So you order the 512GB Version and receive the 1TB as a free upgrade.

But it seems like this is not the case. I sent my order back, as it's very misleading!!!

Anonymous User · ‎28-11-2022

I have now ordered the 512GB fold 4, it's arriving tomorrow. We'll see if I receive the free upgrade to 1TB.
If not I will be complaining to Samsung customer service again. I'll keep this post updated 👍

Lexic0n · ‎28-11-2022

Contacted samsung and waiting for support to let me know whats happening. They had to verify the note with L1

Anonymous User · ‎28-11-2022

Please can you let me know how you get on with this. As I said I'm expecting my 512GB tomorrow when I get home from work. About 6pm. I will check mine and update 👍

Lexic0n · ‎29-11-2022

They replied, asking for a screenshot of my storage settings. Haven't heard back yet but it's been 24 hours. Let us know what you get

Anonymous User · ‎29-11-2022

Hi, ok will do. At least you are getting somewhere with it, when I called Samsung they said offer only applies to the fold 4 512GB, then a free upgrade to 1TB.

But I will keep you posted when I get home tonight. 🤞

Lexic0n · ‎30-11-2022

It's been over 48 hours since I've heard anything. lol, I even emailed again this morning to chase.